Production time begins after receipt of a written P.O., approved artwork, and payment and/or credit approval. Usual time required for production is 7-15 business days (excluding weekends and holidays), depending upon order size. Orders are acknowledged via phone, email or fax.
Rush orders are handled on a case-by-case basis, subject to factory approval and may be subject to a rush charge of up to 10%.
Pre-Payment by Check or Credit Card, or Net 30 upon credit approval. Payment with order is required for new customers, including freight, unless prior credit arrangements have been made. We accept Visa, Mastercard and American Express. Net 30 terms are subject to credit approval. Please contact factory for credit application and allow two weeks for credit approval. We reserve the right to collect on past due invoices via any previously submitted payment method, including credit cards.
All prices are subject to change without prior notice, due to periodic increases in material and production prices, except for confirmed orders and quotations less than 15 days old.
All below-minimum orders are subject to approval by the factory.
Unless otherwise stated in your P.O., we reserve the right to overship or undership by up to 5%, and bill accordingly.
All phone orders must be confirmed by fax or email.
Faxed and emailed orders are accepted as original orders. Written order confirmations should be labeled "Confirmation Only" to avoid duplication of orders. Artwork will not be accepted by fax.
To split an order into two or more scent/color combinations, there is a $125.00 charge for each required change. Example: an order for 1,000 travel candles with the same imprint, divided into 500 rose scent/pink wax and 500 lavender scent/purple wax, will incur a $125.00 surcharge to split the order into rose and lavender.
Random samples are billed at EQP. Custom scented, colored and/or flavored samples are EQP, plus a $35 / $28 NET sample formulation fee. Spec samples available - please contact the factory.
Please call the factory for the price and availability of blank products.
All P.O.'s are considered firm and non-cancelable upon receipt by fax or email. The customer is responsible for all material and labor costs incurred prior to cancellation and will be invoiced accordingly, up to 100% of PO. All cancellations must be submitted in writing.
Keep all packaging materials, air bills and tags until you are sure your order arrived without damage. Damage claims require original packaging materials to process. Without these materials, a claim cannot be made.
All sales are considered final. Absolutely no returns without a written return authorization. Merchandise returned without authorization will be rejected. Any return claim must be made within 24 hours of delivery. Return claims made after 24 hours of delivery will not be honored. Returns must be received within 10 days of the issued return authorization. Returns must be properly packaged to prevent damage. Refunds, Credit or Replacements will be issued at the factory discretion.
Custom Candles LA assumes that when artwork has been submitted for reproduction in producing an order, that this artwork was submitted in full compliance with the laws governing copyrights, trademarks, and intellectual property. When you place an order or custom sample request with Custom Candles LA, you represent and warrant that you have authority to order, purchase and distribute Custom Candles LA products with the names, copyrights, logos, scents, flavors, and colors as stated on your order or sample request. You also consent to indemnify, defend and absolve Custom Candles LA and its affiliates from and against all claims, expenses and liabilities. This would include legal fees related to actual or alleged infringement or misappropriation of any copyright, trademark or other proprietary right of such merchandise and will remain in effect after delivery of your order.
Artwork, designs and trademarks imprinted on Custom Candles LA products do not represent an endorsement of the products, designs or artwork. We assume no responsibility for determining trademark ownership on custom imprinted products.